1What is Free Ground Shipping?
We offer Free Ground Shipping for orders that total over $75, to anywhere in the US. Depending on your location and the size and contents of your order, this service requires 2-7 business days for delivery and will ship by UPS or USPS, and sometimes both!
2What is Expedited Shipping?
Our Expedited Shipping option that we offer ensures that your order is processed and shipped as quickly as possible. In most cases, we are able to ship your order the same day we receive it! We will then choose the most efficient shipping service to deliver your order within 1-3 business days.
3Do you ship outside the United States?
Yes. We ship to Canada, Mexico and most of Europe. Input your desired delivery address to make sure it is accepted. Expedited Shipping to international destinations is not available through our website. If you are trying to ship to an address that our checkout system won't accept, please give us a call and we'll find a way!
4Do you ship to APO addresses?
Yes! Thank you for your service, and for supporting those in service to our country. In most cases, these addresses qualify for our 'Free Ground Shipping' option, even if they lie outside the US!
5What are your shipping charges?
For orders under $75 within the US, we charge a flat rate of $12.
For expedited orders within the US: $25 plus 15% of your order total.
Shipments to Canada & Mexico: $30 plus 15% of your order total.
Shipments to Europe: $40 plus 15% of your order total.
Shipments to the Rest of the World: $40 plus 25% of your order total.
6How do you ship Royal Jelly?
We ship most orders containing Royal Jelly via UPS, either overnight or 2-day (depending on your location in the US), to ensure delivery to you within 48 hours of the product leaving our warehouse.
For our most temperature sensitive product, Fresh Royal Jelly, a $15 flat rate surcharge will be added to your order to cover extra packaging and expedited shipping costs.
7Do you ship Fresh Royal Jelly outside of the US?
We ship our Fresh Royal Jelly to the US, Canada & Mexico.
Your order will be assessed an additional cost of 15% of your order total for shipments containing Royal Jelly headed to Canada & Mexico.
For shipment of Royal Jelly to other countries, or for larger orders, please give us a call and we will make it happen!